Changes to the way we work

We’re making some changes to make the fund better for you. 

Changes for members

Changes for employers

Changes for members

A better admin system
We’re setting up a new in house administration system. An in house system costs less to run – this means more money in your pocket. It also means the people you chat to about your money work right alongside the people looking after it – a more seamless service, for sure.

To transfer you to the new system, we’ll need a processing blackout between close of business 23 October and 30 November. During the blackout, we won’t be processing transactions.

MemberAccess
We’re putting a new online access system in place. It has a fresh look and feel while keeping all the functionality you’re used to.

We’ll be winding up the old MemberAccess for Tasplan members from 30 October but there’ll still be a ‘read only’ version available until 10 November. You’ll be able to register for the new Tasplan online from 1 December using your member number.

Contact centre
To help you with your super, Tasplan’s new, friendly in house contact centre team will start taking calls from 5pm on 30 October. Their operating hours will be from 8am to 6pm on business days (Eastern Standard Time).

Unit pricing
From 1 November, we’ll apply the end-of-day price to all transactions. (In technical terms, we’ll calculate unit pricing using a daily indexed unit price and process transactions on a forward pricing basis.) The cut off for daily transaction processing will be close of business (Hobart time), other than switch requests, which will cut off at 4pm (Hobart time) each business day.

Investment options
From 1 December, we’ll will offer nine investment options for both super and pension members.

We may rename your investment option:

Current Tasplan investment option

 

New Tasplan investment option

MySuper Balanced

 

MySuper

Balanced (Tasplan Pension)

 

Balanced

Longer Term Growth

 

Growth

Short Term Defensive

 

Conservative

Equities

 

Split across Australian shares and International shares

Cash

 

Cash

Full details about the nine investment options, including asset allocations, will be available on our website at www.tasplan.com.au from 1 December 2015.

Information for members
The law says we must send all our members information about these changes. We included the information in what’s called a significant event notice. We sent this notice to you in mid-September with your annual statement for 2015. Here’s a copy of the Super significant event notice and Pension significant event notice.

Changes for employers

EmployerAccess
On 30 October, we’re winding up EmployerAccess and replacing it with a super payment system that ticks all the SuperStream boxes. Your organisation needs to meet the new government SuperStream rules. In particular, you need to choose a super payment system that meets the new standards. Instead of paying the old way, you can use our new solution to get up to speed, straight away.

Built using state-of-the-art QuickSuper (Westpac) technology, Tasplan’s new clearing house will make processing your super transactions easier, faster and cheaper. You can choose from EFT or direct debit payment options. And it’s free.

Signing up takes about five minutes.

You can get started on our website at https://clearinghouse.tasplan.com.au

For more information, to register and for help getting your new system set up:

PS There’ll still be a ‘read only’ version of EmployerAccess available until 10 November.

Member information
We’ve recently sent Tasplan members some information about the merger with their statements. This lets them know that we’re setting up a new in house administration system. An in house system costs less to run – this means more money in their pockets. It also means the people they chat to about their money work right alongside the people looking after it – a more seamless service, for sure.

To transfer them to the new system, we’ll need a processing blackout between close of business 23 October and 30 November. During the blackout, we won’t be processing transactions. But don’t worry, at the end of November we’ll process the payments and rollovers we receive during the blackout. These transactions will be effective from the date we received them.

There will also be changes to online access, unit pricing and investment options.

For more details, see the Changes for members section, above.

More info
If you have any questions about these changes: