Tasplan has comprehensive security protocols in place to protect your super and confidential information but you also have an important role to play in security.
For added protection of your super, register your mobile number on your account. This is part of an enhanced security measure called two-factor authentication where in addition to logging in with your password, you need to enter an SMS code to perform certain actions on your account.
The Federal Government also provides practical information on its Stay Smart Online website. It includes information such as managing credentials, emails and digital safety at home.
To complete the following transactions in Tasplan Online or the Tasplan app, you’ll need to have an Australian mobile number registered in Tasplan Online and have your phone handy:
You can still change your password or make an investment switch using Tasplan Online or the Tasplan app without needing to enter an SMS code.
Two-factor authentication relies on you using both something you know (a password) and something only you have (a one-time PIN code sent to your phone). This reduces the risk of someone accessing your account and transferring money, even if they’ve obtained your member number and password. You’ll also get an SMS notification if someone is trying to misuse your account, as their activities will trigger a secure code to your mobile phone.
Here’s a few easy tips to help you stay safe while you manage your super account on the go:
If you suspect someone has fraudulently accessed your mobile device or your account, contact us ASAP on 1800 005 166 between 8.30am-5.30pm, Monday to Friday.
Yes! You can have the app on your mobile phone for when you’re out-and-about, as well as your tablet or iPad at home.
If you want to change your PIN, or you’ve forgotten it:
If your mobile device is lost or stolen, contact us ASAP on 1800 005 166 between 8.30am-5.30pm, Monday to Friday. Make sure you follow the tips above to manage your app security.
The most effective things you can do to improve the security of online accounts is password and PIN management.
Other things you can do:
To improve the security of your new password, we recommend as a minimum it: