Tasplan has received reports from members and other super funds of COVID-19 related scams.
These scams involve people stealing personal information or super account details to get access to your super or by offering unnecessary services to help you access your super early for a fee. Members are being approached through cold calls, emails and text messages where people are asking for super and bank account information such as username, account numbers, password, account balances and date of birth.
It’s important to note that the Australian Taxation Office (ATO) is managing the new early release process through its MyGov website. There’s no need to involve a third party and there are no fees involved. If you’d like more information about the new early release measures, please read the government’s Economic response to the coronavirus – Early access to superannuation fact sheet which includes some examples to help you further understand this temporary change.
Tasplan encourages members to be cautious about emails, text messages or calls they receive regarding their super accounts, especially in relation to helping with the early release of super. If you’re in doubt about the authenticity of an email, text message or phone call, please delete immediately or hang up and contact your super fund directly.
Some of the ways you can protect your identity include:
If you believe you've sent personal or financial information about your super to a scam email address or a cold call, or entered it into a scam website and are worried that your identity may have been stolen, please call us on 1800 005 166 or email us at firstname.lastname@example.org.
Watch our video to learn more about the government's early access to super measure.
Hear from Tasplan's Chief Risk Officer, Greg Hanigan, as he discusses the risks, what you need to be cautious of and what you can do if you think your identity has been compromised.