In the course of conducting normal business activities, Tasplan Pty Ltd (known as ‘Tasplan’, ‘us’ or ‘we’) may issue commercial electronic messages from time to time.
This document sets out our policies in relation to the issuance of such communications.
Spam is a generic term used to describe electronic ‘junk mail’ – unwanted messages sent to a person’s email account or mobile phone. In Australia, spam is defined as ‘unsolicited commercial electronic messages’.
Commercial electronic messaging covers:
- short message service (SMS or text message)
- multimedia message service (MMS)
- instant messaging (iM).
However, it doesn’t cover fax or normal voice-to-voice communication by phone.
We comply with the provision of the Spam Act when sending commercial electronic messages. Importantly, we also make sure that our practices are in accordance with the Australian Privacy Principles in all activities where we deal with personal information. Personal information includes our member contact details.
The three key steps we follow when sending commercial electronic messages are:
- consent – only commercial electronic messages are sent with the addressee’s consent, either express or inferred consent
- identify – electronic messages will include clear and accurate information about the sender responsible for issuing the commercial electronic message
- unsubscribe – we’ll ensure that a functional unsubscribe facility is included in all our commercial electronic messages and will deal with unsubscribe requests promptly.
Consenting to communications
Commercial electronic messages will only be sent to you when you have given consent. This may be express consent, a direct indication that it's okay to send the message or messages of that nature, or inferred consent based on our business or other relationships with you.
Complying with the law regarding messages
We ensure that commercial electronic messages that include a forwarding facility contain a clear recommendation that the recipient should only forward the message to persons with whom they have a relationship, where that relationship means that person could be said to have consented to receiving the message.
Complying with age sensitive content of commercial communications
Where the content of a commercial electronic message seeks to promote or inspire interaction with a product, service or event that is age sensitive, we take reasonable steps to ensure that such content is sent to recipients who are legally entitled to use or participate in the product service or event.